Terms & conditions

These terms apply to all training, consultancy and related services supplied by Pillars of Wisdom ("we", "us") to a client ("you"). By confirming a booking or paying an invoice you accept these terms.

Quotations are valid for 30 days unless stated otherwise. A booking is confirmed when we issue a written confirmation, or when payment or a purchase order is received.

Prices for open courses are stated per session for the delegate numbers shown. Bespoke work is quoted individually following a discovery conversation.

Fees are payable in pounds sterling. Payment terms are stated on each invoice and are 14 days from the invoice date unless we agree otherwise in writing.

We are not currently registered for VAT, so no VAT is charged. Should we become VAT registered, VAT will be added to invoices at the prevailing rate and this will be shown clearly.

Card payments are processed securely by Stripe. Bank transfer details are shown on each invoice. We do not store card details.

We may charge interest on overdue sums at 4% above the Bank of England base rate, and may suspend delivery while an invoice remains unpaid.

Cancellation or postponement more than 21 days before the agreed delivery date: no charge, and any payment made is refunded or credited.

Between 21 and 8 days before delivery: 50% of the fee is payable.

7 days or fewer before delivery, or non-attendance: the full fee is payable.

If we have to postpone for reasons beyond our control we will offer alternative dates or a full refund.

You are responsible for providing a suitable venue and equipment for on-site delivery, and for confirming delegate numbers at least five working days beforehand.

We may substitute an equally qualified facilitator where necessary.

Sessions are capped at the delegate numbers quoted. Additional delegates may be accommodated at an agreed additional fee.

All course materials, models, slides and handouts remain our intellectual property. You receive a non-exclusive licence to use them internally for the training of your own staff.

Materials may not be reproduced, resold, published or used to deliver training to third parties without our written consent.

Both parties will keep confidential any commercially sensitive or personal information disclosed during an engagement, and will use it only for the purposes of that engagement.

Our training and consultancy is based on good HR practice and current employment good practice. It is general guidance, not legal advice, and does not replace advice from a qualified employment solicitor on a specific case.

Our total liability arising from any engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential loss, including loss of profit or business interruption.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms can be sent to hr@pillarsofwisdom.co.uk.