HR training for managers
Most managers are promoted for being good at the work, then handed the people side of the job with little preparation. This programme gives them the practical HR understanding to handle absence, performance, conduct and conflict fairly and confidently — and to know when to escalate.
The situations we prepare managers for
Absence and wellbeing
Recording absence properly, running return-to-work conversations and knowing when to involve HR or occupational health.
Performance that has slipped
Setting clear expectations, giving evidence-based feedback and using an informal stage well before anything becomes formal.
Conduct and difficult behaviour
Distinguishing conduct from capability, keeping fair records and following a reasonable process from the start.
Conflict between colleagues
Stepping in early, holding a calm structured conversation and agreeing workable next steps rather than avoiding it.
Difficult conversations
Preparing, opening the conversation, staying factual under pressure and closing with agreed actions in writing.
Engagement and retention
Understanding what keeps people, recognising contribution meaningfully and spotting the early signs of burnout.
Build it from our course modules
We put the programme together from the modules below — a single day covering the essentials, or a series of shorter sessions spread across a few weeks to limit disruption.
- 01
Managing People Effectively
The essentials every manager needs: setting expectations, holding good conversations, and leading a team with confidence.
1 day, or two half-day sessions · In person or online · New and developing managers, team leaders, supervisors
- 02
Emotional Intelligence
Build self-awareness and read a room accurately, so difficult moments become manageable rather than damaging.
1 day · In person or online · Managers and senior leaders
- 03
Reward & Recognition
Practical approaches to recognising contribution that motivate people and stand up to scrutiny.
Half day · In person or online · Managers, HR teams, business owners
- 04
Conflict Management
Handle disagreement early and directly, before it becomes a grievance, a tribunal claim, or a resignation.
1 day · In person or online · Managers, HR practitioners, senior leaders
- 05
Performance Management
A complete approach to setting standards, addressing underperformance, and improving results across a team.
1 day, or two half-day sessions · In person or online · Managers and HR teams
- 06
Discipline and Grievance
Run disciplinary and grievance procedures fairly, consistently and in line with the Acas Code of Practice.
1 day · In person or online · Managers, HR practitioners, business owners
How delivery works
Sessions run at your workplace or online, are interactive throughout and use real situations your managers are dealing with. Every delegate receives a certificate on completion. We are not a law firm, so where a matter needs legal advice we will say so.
Tell us the size of the group, the issues you are seeing and your preferred format, and we will send a written proposal with dates and a fixed price.